Broadband Performance

Broadband Performance

Broadband performance is impacted by seven key influences, either as a combination of several, or individually by themselves. We all desire the fastest and most consistent speeds possible, so ensure you address each of these factors if your broadband performance is compromised.


If you have a VDSL, ADSL2+ or ADSL connection on the copper network, the further away from the cabinet or exchange you are, the slower your broadband speed will be. Generally speaking, VDSL services can be delivered within approximately 800m of the cabinet; ADSL 2+ within two kilometres and ADSL within six Kilometres.;
Fibre broadband is not affected by distance.


If you have had your modem for five years or more this could be affecting your broadband performance. As with all technology, age is a factor. It is best to upgrade your modem every few years.


Inferior or old wiring is one of the most prevalent causes of broadband speed issues. If your wiring has not been checked for a number of years, it is possible that the wiring and jack points in your property were installed with a focus on delivering a good phone service rather than high speed broadband. Filters can be added to your jack points to increase broadband speed.


Also called congestion, broadband capacity is impacted by the number of people online as well as the time of day you use the Internet. The traffic on our network peaks most afternoons when school finishes as well as the end of the working day.

Hardware and software

Aging computers and software can affect your broadband performance and slow things down. You should regularly;

  • Update your internet browser
  • Remove software you no longer use
  • Use less memory-heavy software while browsing
  • Delete browser history and cookies
  • Update your anti-virus and security software


Connecting a number of devices to your WiFi simultaneously can slow your broadband speed if you have limited capacity. Your proximity to the WiFi device can also have an impact.

The other end of the line

One factor out of your control is the websites and services you are connecting to and how they are connected. International connections, the capacity of their line and the content you are accessing, can all affect the quality of your broadband experience.